Coronavirus: Information for Patients

Covid-19 Testing Pilot

From today 6/11/2020, the first six test centres will open their doors and will be open until 7pm. These are:

  • Lifestyles Alsop Fitness Centre
  • Exhibition Centre Liverpool
  • Lifestyles Ellergreen
  • Lifestyles Park Road
  • Liverpool Tennis Centre
  • Lifestyle Garston

These six centres should only be attended by people who are not displaying symptoms.

Anyone displaying Covid-19 symptoms can still attend any of the existing centres or a mobile testing unit which can be booked via

For the first day, all the centres will accommodate walk-ins. Testing slots can also be booked via or using the NHS Covid-19 App. People are advised there may be queues at these locations.


Liverpool City Council are continuing to update a list of frequently asked questions, which are available here: 


You can also read more about the pilot on the city council’s website:


Making an Appointment

Only urgent problems are currently being seen at the surgery. To request an appointment, call the surgery on 0151 228 9101 and your query will be handled by a clinician.

For non-urgent results, advice or for self-help information from a doctor use our e-consultation. Advice is generally given by next working day.

Your Appointment

If you are asked to attend a face-to-face appointment with a clinician you may be asked to:

  • Wait in your car until your appointment.
  • Walk to an alternative entrance (we have one at the side of the surgery, and two at the back)
  • Wear a face mask.

Please also bear in mind the following:

  • Clinicians will often be wearing gloves, face masks, face visors and aprons.
  • Consultations will be focused solely on the immediate problem.
  • Only the 'patient' will be allowed into the building unless they are under 16 years of age in which case an adult may also attend.

Face Masks

Government guidance on exemptions confirms that one does not need to wear a face covering if one has a legitimate reason not to. It states the reasons as including:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

It also confirms that there are also scenarios when one is permitted to remove a face covering when asked:

  • If asked to do so by shop staff for the purpose of age identification
  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you,either verbally or in writing, to remove a covering to help with communication

There is no requirement for anyone to be given a exemption letter, or medical certificate, for the purpose of not wearing a face covering, as it is sufficient for one to self‚Äźdeclare the reason.

Repeat Prescriptions

We are encouraging all patients to use our online prescription service.
To learn how to easily register during the crisis, or if you do not have access to the internet please visit our repeat prescription page.

Statutory Sick Pay / Fit Notes

You do not need to get a fit note from your GP. For help from the benefit system visit

If you are an employee and need to claim Statutory Sick Pay (SSP) from your employer, please use form SC2 which you may complete online here on the HMRC website.


We are continuing to offer the following important immunisation services, and please note that we are prioritising infants and the vulnerable. 

  • Immunisations for children (e.g. 8, 12 and 16 week infants) remain vital.
  • MMR, pneumococcal, and whooping cough (for pregnant women) vaccinations if required
  • B12 injections (if newly diagnosed)
  • Zoladex injections (for our cancer patients)
  • Antenatal appointments (for pregnant women) on Tuesday mornings

Please take a moment to download and read the following useful advice for parents from Public Health England:

COVID-19 Immunisations FAQs.pdf

If You Suspect You Have Coronavirus

Stay at home for 10 days if you have:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • altered taste or smell
  • or other symptoms consistent with coronavirus

Use the NHS 111 online coronavirus service only if:

  • your condition gets worse
  • your symptoms do not get better after 7 days

Advice on Shielding

Shielding is a practice used to protect extremely vulnerable people from coming into contact with coronavirus.

For information and guidance, including how to access support, please visit the NHS coronavirus website or click on the image opposite to read our surgery's shielding advice page.

National restrictions from 5 November

COVID-19 case numbers are rising rapidly across the whole of the UK and in other countries. We must act now to control the spread of the virus. The single most important action we can all take to fight coronavirus is to stay at home, to protect the NHS and save lives.

When we reduce our day-to-day contact with other people, we reduce the spread of the infection. That is why, from Thursday 5 November until Wednesday 2 December, you must:

  1. Stay at home, except for specific purposes.
  2. Avoid meeting people you do not live with, except for specific purposes.
  3. Close certain businesses and venues.

These new measures will reduce the growth rate of the virus, which will:

  • prevent the NHS from being overwhelmed
  • ensure schools, colleges and universities can stay open
  • ensure that as many people as possible can continue to work

Until 00.01am on Thursday 5 November, the relevant Local Covid Alert Level measures will continue to apply in the area where you live. From 00.01 on Thursday 5 November these national restrictions replace the local restrictions in your area.

The new measures will apply nationally for four weeks up to Wednesday 2 December. At the end of the period, we will return to a regional approach, based on the latest data.

These measures will be underpinned by law. Police and other authorities will have powers to give fines and break up gatherings.

You can help to protect your friends and family by downloading the NHS COVID-19 App to keep updated on the latest guidance from Thursday 5 November

There is separate guidance for households with a possible or confirmed coronavirus infection.