Coronavirus: Information for Patients

Making an Appointment

To request an appointment, call the surgery on 0151 228 9101 and your query will be handled by a Care Navigator.

For non-urgent results, advice or for self-help information from a doctor use our e-consultation. Advice is generally given by next working day.

Your Appointment

If you are asked to attend a face-to-face appointment with a clinician you may be asked to:

  • Wait in your car until your appointment.
  • Walk to an alternative entrance (we have one at the side of the surgery, and two at the back)
  • Wear a face mask.

Please also bear in mind the following:

  • Clinicians will often be wearing gloves, face masks, face visors and aprons.
  • Consultations will be focused solely on the immediate problem.
  • Only the 'patient' will be allowed into the building unless they are under 16 years of age in which case an adult may also attend.

Face Masks

Government guidance on exemptions confirms that one does not need to wear a face covering if one has a legitimate reason not to. It states the reasons as including:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

It also confirms that there are also scenarios when one is permitted to remove a face covering when asked:

  • If asked to do so by shop staff for the purpose of age identification
  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you,either verbally or in writing, to remove a covering to help with communication

There is no requirement for anyone to be given a exemption letter, or medical certificate, for the purpose of not wearing a face covering, as it is sufficient for one to self‚Äźdeclare the reason.

Repeat Prescriptions

We are encouraging all patients to use our online prescription service.
To learn how to easily register during the crisis, or if you do not have access to the internet please visit our repeat prescription page.

Statutory Sick Pay / Fit Notes

You do not need to get a fit note from your GP. For help from the benefit system visit

If you are an employee and need to claim Statutory Sick Pay (SSP) from your employer, please use form SC2 which you may complete online here on the HMRC website.


We are continuing to offer the following important immunisation services, and please note that we are prioritising infants and the vulnerable. 

  • Immunisations for children (e.g. 8, 12 and 16 week infants) remain vital.
  • MMR, pneumococcal, and whooping cough (for pregnant women) vaccinations if required
  • B12 injections (if newly diagnosed)
  • Zoladex injections (for our cancer patients)
  • Antenatal appointments (for pregnant women) on Tuesday mornings

Please take a moment to download and read the following useful advice for parents from Public Health England:

COVID-19 Immunisations FAQs.pdf