Appointments

Appointments System

To make an appointment call the surgery on 0151 228 9101, your query will be handled by a clinician. Please note we are no longer offering an extended hours service.

For patients who have access to a computer or smartphone we may offer you a video consultation. Alternatively, we may be able to assess certain conditions by photographs from your smartphone.

Request an E-Consult

Please consider using our e-consultation for administrative requests, results, advice or for self-help information from a doctor. Advice is generally given by next working day.

Home Visits

We always encourage our patients to come in to the surgery, where we have the proper equipment and facilities available.

It is possible to see more patients in surgery in the time it takes to visit someone at home. However, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Dental Problems

Unfortunately, GPs are not able to treat dental problems. Please contact your NHS dentist, or the NHS website to find a service that meets your needs.

Self-referrals

For urgent eye problems you can sef-refer to St Paul's Eye Hospital. This is a 24h service which is adjacent to the A&E department of the Royal Liverpool University Hospital.

Opening Times

Please select a site

When we are closed

Call the out-of-hours service on 111.

This service is provided from 18:30 each evening until 08:00 the following working day and also operates at weekends and on all bank/ public holidays.

For many problems telephone advice may be all that is needed, but if it is decided that you need to see a doctor, then you will be asked to attend a GP On-Call Centre.

Please note that home visits are only for those who are too ill to travel.

 

Visit Your Walk-In Centre

Patients can also attend your local Walk-In Centre organised by UC24:
Old Swan Walk-In Centre,
St Oswald's Street,
Liverpool  L13 2GA

Tel: (0151) 285 3565

Open Monday to Friday 07:00 – 22:00  and weekends 09:00 – 22:00.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

 

In an Emergency

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.