Book or Change an Appointment

Last Updated: Thursday, 14 September 2023

Request an appointment online

About PATCHS

PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and PATCHS will get you the help you need. PATCHS is only available during surgery hours.

Appointments System

When you get in touch, our care navigation team will ask what you need help with.

This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.

Routine Appointments

Please call the surgery during regular hours (0800-1830hrs) and our care navigation team will direct you to our next available routine appointment. When you get in touch we will ask what the problem is. This enables us to choose the most suitable doctor, nurse or health professional to help you.

Extended Hours Appointments

We also offer a limited number of appointments between 7am and 8am weekdays here at the surgery and on Saturday afternoons based at Sefton Park Medical Centre.

You can book these appointments in advance by calling the care navigation team.

Nurse Practitioner

In a number of cases it might be worth considering an appointment with our nurse practitioner rather than a doctor.

Nurse practitioners are qualified to deal with many conditions and you may be seen more quickly.

Chaperones

If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment.

Urgent Appointments

We have a limited number of appointment each day for urgent on the day problems. There is a strict criteria for these appointments. Please speak to our care navigation team too speak about availability and eligibility 

Home Visits

We always encourage our patients to come in to the surgery, where we have the proper equipment and facilities available.

It is possible to see more patients in surgery in the time it takes to visit someone at home. However, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Dental Problems

Unfortunately, GPs are not able to treat dental problems. Please contact your NHS dentist, or the NHS website to find a service that meets your needs.

Self-referrals

For urgent eye problems you can sef-refer to St Paul's Eye Hospital. This is a 24h service which is adjacent to the A&E department of the Royal Liverpool University Hospital.

About Your Appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By on-line consultation (PATCHS)

Appointments by phone, video call or online consultation can be more flexible and often means the doctor or nurse can help you sooner.

Important: If you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible so we can allocate your appointment to another patient.

How to Cancel You Appointment

You can cancel any appointment by using the NHS App. You may also be able to cancel your appointment though an online service e.g. Patient Access or myGP. You can also call the surgery to tell us 01512289101. If you receive a text message you can also cancel your appointment by simply replying 'cancel' to the message.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
  • If you need an interpreter
  • If you have any other access or communication needs